Privacy Policy

Privacy Policy

Welcome to the website of N. Lloyd-Thomas Opticians. We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information.

1. Information We Collect

We may collect and process the following types of personal information:

  • Contact Information: Name, email address, phone number, and address.

  • Appointment Details: Date and time of visits, services provided.

  • Medical/Optical Information: Prescription data, test results, and eye health history (only with your consent).

  • Payment Information: Transaction details (note: we do not store credit/debit card numbers).

  • Website Usage: IP address, browser type, operating system, and browsing behavior via cookies.

2. How We Use Your Information

We use your information to:

  • Provide optical and eye care services.

  • Book and manage appointments.

  • Maintain accurate health records.

  • Process payments and invoices.

  • Communicate updates, reminders, and offers (with your consent).

  • Improve our website and services.

3. Legal Basis for Processing

We process your data based on the following legal grounds:

  • Your consent.

  • Performance of a contract (e.g., providing optical services).

  • Legal obligations (e.g., healthcare regulations).

  • Our legitimate interests (e.g., customer service, service improvement).

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

  • Healthcare professionals involved in your care.

  • Insurance companies (with your permission).

  • IT and software service providers (who comply with data protection standards).

  • Regulatory bodies when required by law.

5. Data Retention

We retain your information only as long as necessary for legal, medical, and business purposes. Optical records are typically retained in accordance with national healthcare guidelines.

6. Your Rights

Depending on your jurisdiction, you have the right to:

  • Access your data.

  • Correct inaccurate data.

  • Request deletion of your data.

  • Object to or restrict processing.

  • Withdraw consent at any time.

  • Lodge a complaint with a data protection authority.

7. Cookies

We use cookies to enhance your website experience. You can manage your cookie preferences through your browser settings. Please see our [Cookie Policy] for more details.

8. Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website with the effective date posted at the top.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact us:

N. Lloyd-Thomas Opticians
15 Church Street
Oswestry
Shropshire
SY11 2SU

01691 655858